How can we help?

Search product, route, wallet, invoice, payroll, and account answers. If an issue depends on a provider, payment rail, bank, network, or workspace state, the article points to that source of truth.

Start with the source of truth

No silent fallback: use the Help Center to understand which surface owns the next step: live quote, provider checkout, wallet action, invoice review, payment-link settlement, payroll run, legal document, or account state. Swaps does not silently fall back when a route or rail is unavailable.

Popular questions

How do I buy crypto on Swaps?

Select the cryptocurrency, amount, country, and payment method. Swaps compares eligible live routes by the final receive amount, then the provider checkout owns payment acceptance, KYC, and execution.

What fees does Swaps charge?

Buy, sell, and swap route economics live in the quote and provider checkout. Pay Invoice, Payment Links, Wallet, and Payroll have product-specific pricing boundaries that are shown before funds move.

Is Swaps safe?

Swaps is non-custodial for public routes and surfaces the provider, wallet, network, or workspace state that owns execution. Never send seed phrases, private keys, or full payment credentials to support.

Which countries are supported?

Country support depends on product, provider, payment method, currency, asset, amount, and compliance gates. Use coverage and live quote surfaces for the current route state.

Do I need an account?

Some compare routes can start without a Swaps account, while wallet, payment-link, invoice, payroll, and workspace actions can require sign-in, verification, or provider approval.

How long does it take?

Timing depends on provider checkout, payment rail, bank, network confirmation, wallet action, and product review. The article or product page should state the relevant owner.

All 117 Help Articles

Browse the complete Swaps Help Center — every published article, sorted alphabetically. If your question is not here, contact support.