Help
Security & custody help
Who holds your money at each step, what Swaps can and can’t do, and how to send safely.
Top questions.
- Is Swaps safe to use?Swaps is software, not a bank. Your wallet uses your passkey or an authorised temporary session to sign transactions. Bank payments run through Bridge, the provider for supported bank services. Review the selected route, its provider and applicable fees before paying.
- Who holds my money at each step?Wallet transactions use your signing credentials or an authorised session. Providers and payment contracts may hold or handle funds in transit. Control and return options depend on the route.
- What if I send crypto to the wrong address?A send you approve with your passkey can’t be undone, by you or by Swaps. If you know who owns the address, ask them to send it back. Check every address before you approve.
Quick answers
Short answers.
Can Swaps reverse a crypto send?
No. A send you approve with your passkey can’t be undone, by you or by Swaps. Check the address and the network before you approve.
Is Bridge part of Swaps?
No. Bridge is a separate company, the provider for supported bank services. It moves bank money and runs identity checks on its own pages.
Are my transactions private?
No. Tempo is a public blockchain, so transfers to and from your address are visible to anyone.
Still stuck?
Tell us what you were trying to do. Support starts from your account’s records, so you don’t need to dig out transaction IDs first.