I funded a pay run. Why isn’t it detected yet?
PayrollEmployers·Where enabled·Updated
Detection can lag the real money by about five minutes. If it takes longer, check you sent the exact amount with the exact reference. Don’t resend the full amount.
Check these first
- The amount: exactly what Amount to send showed.
- The reference: exactly as written, nothing added or removed.
- The account: the one issued for this run, not an older one.
Funding is short
Send only the difference shown on the run. Resending the full amount funds it twice.
Funding details unavailable
Swaps couldn’t prepare verified instructions. Don’t send money for this run; contact support.
Swaps provides the interface and transaction coordination. Bank payments are processed by Bridge, the provider for supported bank services, named before you pay.
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Written by Swaps team. Updated 1 October 2026. Amounts in panels are examples.