My Payment Was Declined What Should I Do
Category: Troubleshooting
Find the answer to "my payment was declined what should i do" and related questions about buying, selling, and swapping crypto on Swaps.
About this answer
Most transaction issues fall into three buckets: provider-side delays (KYC review, bank-rail batching), on-chain delays (network congestion or low gas), and routing problems (a corridor that's unavailable in your specific country/method/amount combination). Swaps's job is to surface the issue and point you to the right resolution path; the underlying provider's support handles transaction-specific disputes. Check your provider order status first; if you cannot reach the provider, contact us via Contact.
Swaps is non-custodial: when you buy, the crypto goes directly to your wallet; when you sell, fiat lands directly in your bank account. We aggregate licensed providers and surface the best live rate for your exact corridor (coin × payment method × country × amount). Every quote is filtered through a Tier-1 fiat-aware filter so dead-end routes never appear in the comparison. Quotes are refreshed in real time before each transaction, and the comparison ranks providers by total receive amount in your local currency — not by branded fees alone — so what you see is what you get.
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