How do I track my transaction?

Answer

After purchase, use your transaction ID on the provider's tracking page, or look up your wallet address on a block explorer (Etherscan, Solscan, etc.). Logged-in users can also check transaction history in the dashboard.

About this answer

Most transaction issues fall into three buckets: provider-side delays (KYC review, bank-rail batching), on-chain delays (network congestion or low gas), and routing problems (a corridor that's unavailable in your specific country/method/amount combination). Swaps's job is to surface the issue and point you to the right resolution path; the underlying provider's support handles transaction-specific disputes. Check your provider order status first; if you cannot reach the provider, contact us via Contact.

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