My transaction is stuck or pending. What should I do?
Category: Troubleshooting
Answer
Most delays are caused by blockchain congestion or bank processing. Card payments usually complete within 10 minutes; bank transfers take 1-2 business days. If pending for over 24 hours (card) or 3+ business days (bank), contact support with your transaction ID.
About this answer
Most transaction issues fall into three buckets: provider-side delays (KYC review, bank-rail batching), on-chain delays (network congestion or low gas), and routing problems (a corridor that's unavailable in your specific country/method/amount combination). Swaps's job is to surface the issue and point you to the right resolution path; the underlying provider's support handles transaction-specific disputes. Check your provider order status first; if you cannot reach the provider, contact us via Contact.
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