Help
Send & receive help
Move money out of your wallet to an address or a bank account, and bring it in from Tempo or another network.
Top questions.
- How does Send work?Pick a crypto address or bank account, review the total and approve with your passkey. Confirmed blockchain transfers generally cannot be reversed. Bank payment cancellation or recall depends on the payment status and provider; recovery may be unavailable.
- How do I move money from my wallet to my bank?Choose Send, then Bank account, then My account. Add an account in your own name, enter the amount and confirm with your passkey. It needs a profile verified with Bridge.
- How do I receive money in my wallet?On Tempo, share your wallet address. From another network, create a deposit address for one exact amount, then send exactly that, on that network, before it expires.
- Where is my money? What each status meansOpen Activity in your dashboard and tap the payment. Its status tells you where the money is now and whether you need to do anything.
Quick answers
Short answers.
Can I cancel a send?
A send to a crypto address can’t be undone once you approve it with your passkey. A withdrawal to your bank can be cancelled until it starts; after that it can no longer be cancelled.
Do I need to verify to send?
Not to send on Tempo. Sending to a bank account needs a profile verified with Bridge, and each currency unlocks on its own verification.
Can I add a note to a send?
On Tempo, yes: up to 32 bytes, sent with the transfer as a memo. Sends to another network carry no memo.
Still stuck?
Tell us what you were trying to do. Support starts from your account’s records, so you don’t need to dig out transaction IDs first.