Can I cancel or refund a transaction?
Category: Troubleshooting
Answer
Once confirmed on the blockchain, transactions cannot be reversed. For pending or failed transactions, refunds process automatically. Need help? Contact support.
About this answer
Most transaction issues fall into three buckets: provider-side delays (KYC review, bank-rail batching), on-chain delays (network congestion or low gas), and routing problems (a corridor that's unavailable in your specific country/method/amount combination). Swaps's job is to surface the issue and point you to the right resolution path; the underlying provider's support handles transaction-specific disputes. Check your provider order status first; if you cannot reach the provider, contact us via Contact.
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