The rate changed before I completed my purchase.

Answer

Crypto prices move constantly. Your rate locks once you confirm. If the rate changed before confirming, the market moved while you were reviewing. The confirmation screen always shows the guaranteed rate.

About this answer

Most transaction issues fall into three buckets: provider-side delays (KYC review, bank-rail batching), on-chain delays (network congestion or low gas), and routing problems (a corridor that's unavailable in your specific country/method/amount combination). Swaps's job is to surface the issue and point you to the right resolution path; the underlying provider's support handles transaction-specific disputes. Check your provider order status first; if you cannot reach the provider, contact us via Contact.

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