Question 1

How long does a bank transfer take?

Accepted Answer

Typically 1-3 business days. Domestic transfers are usually faster. International transfers may take longer depending on intermediary banks.

Question 2

What if I forget the reference number?

Accepted Answer

The reference number links your payment to your order. Without it, processing may be delayed. Contact support with your transaction ID if you forgot to include it.

Question 3

Can I buy and sell with bank transfer?

Accepted Answer

Yes, for stablecoins: Swaps sells USDC, USDT and USDB through Bridge, paid out by ACH, wire, SEPA, Faster Payments, PIX or SPEI to a bank account in your name. The fee to sell is 1% (Bridge + Swaps), shown before you send. Residents of the EEA can sell USDC only.

Question 4

Is the rate locked when I place the order?

Accepted Answer

Rates are typically locked for a limited window (15-30 minutes). If your bank transfer arrives after the lock expires, the provider will use the current rate at the time of receipt.